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Relocating to San Francisco, CA

Parham Hajzavar

I take enterprise software from discovery to go-live.

Implementation Consultant & Team Lead at Fast Enterprises. I run discovery and executive demos, design the solution, and lead the team that ships it, currently on Louisiana's tax platform. Salesforce Certified Platform Administrator building with Agentforce and Data 360.

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Parham Hajzavar
4.6M
taxpayers on Louisiana's tax platform ($12B+ revenue)
50+
attendees at 4 executive demos, including the Secretary of the Louisiana DOR
300+
state employees taken through a platform upgrade go-live
55%
cut in request fulfillment time after the Iowa logon redesign

About

Discovery, design, and delivery.

I'm an Implementation Consultant & Team Lead at Fast Enterprises, where I own the Returns, Fraud, and Payments subsystems on Louisiana's tax platform (4.6M taxpayers, $12B+ in annual revenue). My work covers the full lifecycle. I run discovery and demos with agency directors and the Secretary of the Louisiana Department of Revenue, turn compliance-heavy requirements into solution options leadership can decide on, then direct a team of 8 developers through build, testing, and go-live. Because I've owned what happens after sign-off, I design solutions that hold up in production.

I have a UCLA Computer Science degree and an MS in Information Systems from UW Foster (2025, Top 10%), so I'm as comfortable tuning a SQL query as presenting to executives. Lately I've been building on the Salesforce Platform. My latest project is AeroWave Claims Concierge, an Agentforce claims agent with Data 360 identity resolution and a Slack approval loop.

I'm also a research assistant under Prof. Léonard Boussioux (UW) and Prof. Anil Doshi (UCL), building OrgSim: a multi-agent AI system for strategic decision analysis that aggregates role-based agents' views via the Delphi technique and grounds every output in cited evidence.

Quick facts

  • Implementation Consultant & Team Lead @ Fast Enterprises
  • Salesforce Certified Platform Administrator, building with Agentforce & Data 360
  • M.S. in Information Systems @ University of Washington, Michael G. Foster School of Business '25
  • B.S. in Computer Science @ UCLA Henry Samueli School of Engineering '21
  • First Place, UCLA Anderson Innovation Challenge '21

Featured demo · Sep 2026

AeroWave Claims Concierge

An airline claims agent built on the Salesforce Platform: it verifies the customer, checks the flight, pays clean claims in seconds, and sends edge cases to people in Slack.

  • 01An Agentforce claims agent verifies the customer, checks flight status, and pays clean claims in seconds through Flow-based scoring and payout logic, never exposing scores or thresholds.
  • 02Data 360 identity resolution unifies loyalty and booking records from 5 source systems. Weak matches go to a Service Cloud case with an agent-written reviewer brief.
  • 03A Slack review loop lets reviewers pull in the fraud team and approve or deny, writing the decision back to the case and the customer's status reply.
AgentforceData 360Service CloudFlowSlackEnhanced Chat
Architecture & design decisions

Selected work

From discovery to production, with results.

Four engagements on state tax platforms, and the result each one delivered.

GovConnectIowa logon flow with identity verification step

GovConnectIowa · 1.5M users/yr

Secure logon & account access redesign

Challenge
Critical security vulnerabilities in the taxpayer portal's logon and account access workflows.
What I did
Redesigned both workflows and shipped the company's first production identity-verification API integration.
55% less request fulfillment time
GovConnectIowa Where's My Refund search page

GovConnectIowa · 750,000 taxpayers/yr

"Where's My Refund" self-service tool

Challenge
Taxpayers checking on their refunds were driving call volume to the department.
What I did
Delivered the tool with leadership and Legal, building the refund-status data integration behind it.
15% fewer refund-related calls
-40%
support tickets vs. the prior upgrade

Louisiana DOR · 300+ state employees

Major platform version upgrade

Challenge
A major version upgrade of the tax platform used by 300+ state employees.
What I did
Owned the upgrade from discovery through go-live.
20% faster nightly batch processing 40% fewer support tickets
4 exec demos
50+ attendees, including the Secretary of the Louisiana DOR

Louisiana DOR · Returns, Fraud & Payments

Discovery and executive demos for new features

Challenge
Five concurrent initiatives needing agreement from DOR leadership on goals, integrations, and tradeoffs.
What I did
Led discovery with leadership and SMEs, mapped requirements into solution options, and presented them in executive demo sessions.
Approval to build the proposed features All 5 initiatives delivered on schedule

Experience

Where I've done the work.

Implementation Consultant & Team Lead — Returns, Fraud Detection, Payments

Fast Enterprises LLC · Baton Rouge, LA

Aug 2025 – Present
  • Lead Returns, Fraud, and Payments on Louisiana's tax platform (4.6M taxpayers, $12B+ revenue), directing a team of 8 developers.
  • Deliver product and technical demos to client stakeholders, including 4 executive sessions for 50+ attendees such as agency directors and the Secretary of the Louisiana DOR, securing approval to build the proposed features.
  • Lead discovery with DOR leadership and SMEs across 5 concurrent initiatives, all delivered on schedule, mapping goals, technical environments, and integration requirements into solution options and aligning directors on the tradeoffs.
  • Owned a major platform version upgrade from discovery through go-live for 300+ state employees, delivering on average 20% faster nightly batch processing and 40% fewer support tickets than the prior upgrade.
  • Extended the platform in VB.NET and C# only where configuration could not meet agency requirements.
  • Led the platform's modernization: a 200+ module VB.NET to C# port (~45% complete) and a SQL Server to PostgreSQL migration, re-engineering slow queries and running regression tests with 15 client testers.

Implementation Consultant & Team Lead — e-Services, Frontend

Fast Enterprises LLC · Des Moines, IA

Jun 2022 – May 2024
  • Ran discovery across 8+ stakeholder groups, from SMEs to executive leadership, for the GovConnect.iowa.gov taxpayer portal (1.5M users/yr), securing sign-off through demos and technical presentations.
  • Redesigned the logon and account access workflows after finding critical security vulnerabilities, shipping the company's first production identity-verification API integration and cutting request fulfillment time 55%.
  • Delivered the "Where's My Refund" tool (750,000 taxpayers/yr) with leadership and Legal, building the refund-status data integration that cut related call volume 15%.
  • Partnered with UX expert Cory Lebson on a usability and accessibility study, cutting customer abandonment 20% on key web requests.
  • Turned repeat delivery lessons into the GovConnectIowa Standards document, a reusable set of best practices adopted by 80+ consultants and State of Iowa staff.

Implementation Consultant — Licensing

Fast Enterprises LLC · Des Moines, IA

Sep 2021 – Jun 2022
  • Built licensing web apps across three Iowa agencies (Alcoholic Beverages, Food & Hospitality, and Lottery) that became the primary way customers apply for new and renewal licenses.
  • Replaced paper and PDF processing with a data-transformation API and XSD schema integration, cutting application processing time by 3+ business days.
  • Promoted to team lead mid-project on the client's recommendation after an unexpected leadership departure, trusted to hold the primary client relationship.

Associate Product Manager

Bookscribs.com · AI story-discovery startup for film production

May 2021 – Aug 2021
  • The company's first product manager, coordinating 2 web developers, 3 data scientists, QA, and 4 designers through biweekly Agile sprints, and presenting monthly competitor and customer analysis to the CEO and CTO.

Projects & research

Building outside the day job.

OrgSim: Agentic Business Strategy Simulator

Apr 2025 – Present

Research Assistant, University of Washington · Profs. Léonard Boussioux (UW) & Anil Doshi (UCL)

A multi-agent AI system for strategic decision analysis that aggregates role-based agents' views via the Delphi technique and grounds every output in cited source evidence.

Multi-Agent SystemsLLM ApplicationsStrategy Research
EngageAI dashboard

Best Tech award · MSIS Demo Day

EngageAI

An AI tool that turns recorded Zoom lectures into an engagement analytics dashboard, using a custom-trained ResNet-50 model that maps facial emotions to engagement levels.

Computer VisionData ScienceEdtech
Technical report
AnonNet

1st Place · UCLA Innovation Challenge

AnonNet

A synthetic data generation platform that mimics the statistical characteristics of raw patient data, enabling secure data sharing with privacy protection.

Generative AIProduct ManagementHealthcare Tech
Grubmatch app

Side project · Mobile app

Grubmatch

A restaurant finding mobile app designed for those eating with friends or their significant other, who struggle to find new places everyone can agree on.

Product ManagementUX DesignMobile Development

Credentials

Certifications & education.

Salesforce Certified Platform Administrator

Salesforce

Certificate Trailblazer profile

Salesforce Agentforce Specialist

Salesforce

In progress

Trailhead Ranger

Salesforce Trailhead

Trailblazer profile

Microsoft Certified: Azure Fundamentals

Microsoft

Certificate

Software Product Management Specialization

University of Alberta (Coursera)

Certificate Program
UW Foster logo

University of Washington

Michael G. Foster School of Business

M.S. in Information Systems · Class Top 10%

2024 – 2025
  • Teaching Assistant for EMBA 511 (Dynamics of Negotiations) under Professor Elizabeth Umphress for the Executive MBA program.
  • Research Assistant under Professor Leonard Boussioux on two projects: Vibecoding, examining social and algorithmic influences on behavior and critical thinking, and OrgSim, a simulation tool using agentic systems to model organizational dynamics for strategy research.
UCLA logo

University of California, Los Angeles

Henry Samueli School of Engineering and Applied Science

B.S. in Computer Science

2018 – 2021
  • First Place, UCLA Anderson Innovation Challenge (Healthcare track)
  • People's Choice Award, UCLA Anderson Product Innovation Challenge
  • Engineering Scholarship Recipient; Dean's Honor List (Spring 2020)
  • VP of Persian Social & Athletic Club (PSAC/Sigma Pi Beta fraternity)

Before UCLA: Computer Science at Los Angeles Pierce College (2016 – 2018), where I played on the men's tennis team.

Skills

What I bring to an engagement.

Discovery to Go-Live

The full client lifecycle, from the first discovery session to production.

Technical Discovery & Scoping Solution Design & Architecture Executive Demos & Value Storytelling Requirements Gathering Stakeholder Alignment Enterprise SaaS Configuration Proof-of-Concept Delivery Cross-functional Leadership Go-Live & Upgrade Delivery Regression Testing with Client Testers

Salesforce & CRM

Salesforce Certified Platform Administrator. See it in action in the AeroWave demo.

Agentforce Agent Script Data 360 Identity Resolution Service Cloud Omni-Channel Enhanced Chat Slack Integration Flow & Process Automation Apex Custom Objects & Data Modeling Reports & Dashboards Security & Sharing Model

AI & Agentic Systems

Building and evaluating LLM-powered systems.

Multi-Agent Systems LLM Application & Evaluation Prompt Engineering RAG & Retrieval Claude Code Workflows Computer Vision Deep Learning (PyTorch) Data Mining

Engineering & Data

The technical foundation behind the solutions.

C# VB.NET Python SQL PostgreSQL SQL Server REST APIs & Integration React / React Native Docker Data Analysis

Contact

Let's talk.

Hiring for a client-facing technical role, or want a walkthrough of the demo? Email is the fastest way to reach me.

parham.zavar@gmail.com LinkedIn